Customer Service-“Knock-Your-Socks-Off Customer Service”
Outstanding customer service — to both your internal and external customers — is essential to the success
of all organizations. Learn how to engage customers, build loyalty, even handle complaints effectively.
of all organizations. Learn how to engage customers, build loyalty, even handle complaints effectively.
Navigating Conflict-“Navigating Conflict”
Conflict is a natural part of every workplace. Problems arise in the way you deal with conflict.
Learn proven strategies and tools to resolve disagreements while maintaining positive relationships.
Learn proven strategies and tools to resolve disagreements while maintaining positive relationships.
Diversity & Inclusion-“The Power of Different”
Strengthen your team by learning not just to tolerate but to celebrate the differences of each human being.
Use the power of different perspectives to give your organization a competitive advantage.
Use the power of different perspectives to give your organization a competitive advantage.
Generations at Work-“Generations at Work: Bridging the Divide”
For the first time in history, we have four generations in the workplace working alongside each other.
Understand each generation’s unique style, mindset, and way of communicating to create an
environment where all can do their best work.
Understand each generation’s unique style, mindset, and way of communicating to create an
environment where all can do their best work.
Employee Engagement-“Engage Employees, Transform Culture”
Engaged employees are worth their weight in gold. Unfortunately, just 30 percent of American workers are engaged at work,
according to Gallup. Learn strategies every employee can use to enhance your organization’s culture.
according to Gallup. Learn strategies every employee can use to enhance your organization’s culture.
Stress Management-“Managing Stress is an Inside Job”
Stress takes its toll on individuals and organizations. Learning how to keep stress in perspective will help you be more effective,
more productive, and happier at work, at home, and in every aspect of your life.
more productive, and happier at work, at home, and in every aspect of your life.